New User and Basic FAQs
Q1: How does Americart work?
A1: You have your website anywhere on the Internet
containing your products. You add our html tags
to your pages. When customers click "add to cart",
the product information is tracked on our server. When they click "check
out", the order is checked for correct field
entry, and sent to you via email. You then process
the order as if it were a conventional phone order.
Q2: How do I sign up?
A2: Visit the setup guide. Step one has a link
to our account configuration form. When you have
filled out this form, you've effectively signed
up, and your account is created.
Q3: What do the orders I receive through Americart
A3: They are nicely formatted, summarized and
itemized. They are suitable for filing, and also
make great invoices to include in the box you send
Q4: Why are some or all digits of the credit
card number missing from the emailed order?
A4: They are stripped
for security since email is non-secure. You retrieve
those digits on the "LASTSIX" page at: https://www.cartserver.com/sc/lastsix.html
Q5: I have a merchant account and a credit card
machine. Will I still use that to get paid for
the orders I get through Americart?
A5: You may do that if you wish. By default,
Americart sends the order information to you for
processing the charges as you are accustomed.
Q6: Is there a limit to the number of items I
can have for sale at my website, or any extra charge
if I have a large product line?
A6: No. Since the cart server only sees items
a shopper actually adds to the cart, the number
of items you are selling is not relevant. This
is a significant advantage over our competitors
who charge extra if you grow your product line.
Q7: I had a customer call me who said they placed
an order, but I have not received the email yet.
What's wrong with your mail server?
A7: Nothing. We attempt to deliver orders as
soon as they occur, but deliveries are sometimes
deferred or rejected by your ISP's (Internet Service
Provider) mail server. If they are simply deferred,
we queue them for later attempts. If rejected,
we cannot attempt automatic re-delivery. When this
happens, we will make an effort to notify you,
but your primary source of investigating these
problems is the "LASTSIX" page: https://www.cartserver.com/sc/lastsix.html
There you can view a listing of all your orders
and have copies remailed to you. If they still
do not arrive, you can be pretty sure there is
a problem with your email address. This should
be investigated with your ISP and resolved ASAP.
It is imperative you have a functional email address
at all times. In the interim, you may wish to Reconfigure
your Americart account with a different email address
and try again.
Q8: I really like the cart. Can I buy my own
A8: No. We are set-up as a service, and that
model works well for both us and our customers.
They bypass all the hassles of tinkering with CGI,
plus get all the benefits of "no effort" upgrade.
Since our server is faster than virtually all our
customer's servers, you receive better performance.
Q9: Am I charged a "per transaction" fee?
A9: No, not for Americart orders. Success costs
nothing extra at Americart. You pay one low rate,
and all Americart features are included. (Americart
service does not include Credit card merchant accounts).
Q10: Do I have to register upfront, or contact
anyone at Americart to start using the cart?
A10: No. You can configure a cart, add the html
tags to your pages, and be up and running all without
contacting anyone. This level of automation helps
two ways; no waiting around for someone to "turn you on", and the self-serve
method is so efficient that we can offer the Americart for a very small fee,
which includes the cost of the "secure" server.
Q12: What is the "no risk" policy at
A12: We offer 14 days of "no risk" service.
When you create your account, you will receive
an invoice via email. You will then have fourteen
days to evaluate Americart and remit payment or
decline service. If you decide Americart isn't
a good fit for you, simply cancel and pay nothing.
No risk at all, except your time to try our system.
Q13: My second statement of
account came due too soon. Why is that?
A13: We bill all trial accounts
14 days in arrears so clients receive the maximum
time (a bit over a month) to decide if they wish
to use our service before sending payment. When
you become a paid subscriber, our system switches
you to advance payment, as is common in subscriptions/utilities,
etc. In effect, your bill appears to come too soon
although no time is actually lost.
We realize that the system may seem a little
confusing, but it was devised with your convenience
in mind, to allow you time to make your decision.
Q14: How long does it take to
get a test page of my products working?
A14: If you have moderate html
experience, you can read the step-by-step guide
and fill out the cart configuration form in about
forty minutes. Don't agonize too much over the
configuration form since it is easy to change your
settings. Have fun with it!
Q15: My web server does not
allow cgi programs, can I still use Americart?
A15: Yes. All CGI is executed
on our server. All you need are standard html pages.
Q16: I don't have any html experience,
can I still add Americart products to my website?
A16: Sure! Just use our
shopping cart code snippet generator. Simply fill in
the pertinent details about your products, and our code generator
will create Americart buttons and links that you can copy
and paste directly onto your pages.
Q17: What if I get stuck trying
to get things working?
A17: Don't get frustrated, get
help! We offer a reasonable amount of free application
assistance through email support. We want you to
be successful. Email us at email@example.com
Q18: If I want to copy your
html files in the sample pages, how do I do that
so that I can edit them later on my computer? And
does that work for any site?
A18: With the page loaded in
Netscape, pull down file...save as... then pick
a folder on your computer to save the file in.
Edit resulting file with any text editor. Images
will likely break since they are "relative" references.
To save the images also, put mouse over picture,
click and hold with right button, and select "save
as", then put in same
folder (directory) as the html you saved. Yes,
it works for any page.
Q19: Is it possible to download
the selected text or html code from your site rather
than a whole page?
A19: You can cut and paste whatever
you want. On a given page, if you want to save
a paragraph or two, Just use your left mouse button
(hold it down) to highlight the text you want,
then hit <ctrl>c (hold down control...hit
c). That will "copy" it.
Then you can open up an Editor (Notepad?), and
to paste it into your edit window. (This is solely
for use with Americart as a client of our services.
All other use is strictly forbidden).
For saving examples, you can do a "view document source" or
similar to see the actual codes, and you can copy/paste
as above. Almost all applications support copy/paste.
Q20: I don't have my website
yet. Can I get started without one?
A20: Yes. Just save a demo page
to your local disk, and edit it to contain your
specific information. To test it with Netscape,
do a file...open file, and select your html filename.
You can do all your testing right on your own system.
For the shopping cart to work, you must be connected
on-line to your ISP.
Q21: I am going to change my
website/domain name address soon. Is it possible
to install your shopping cart and use it, then
later change the website/domain name address (URL)?
Or do I need a permanent URL?
A21: You do not need a permanent
URL, or in fact, any URL at all for testing purposes.
The tie that binds your pages to your cart account
is the cart-id embedded in your pages.
Q22: Where do I download the
graphic files that were mentioned on Step 3 of
the Setup Guide?
A22: Visit the Theme Sampler
page, then click on one of the graphics in the
color scheme you like best. Go to the page containing
them all. From that point, just do a RIGHT click,
then "save image as..." to
save to your local drive with your other gifs.
Keep in mind that you can always substitute your
own graphics in place of any of ours for a fully
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