If you have followed all the recommended steps for resolving a problem, AmeriCart is here to support you. Please contact us and we will work with you to resolve your problem as swiftly as possible:

The majority of our support requests are handled through email, as this is by far the most efficient means of communication. However, we recognize that some matters are best addressed over the phone. For this purpose, we offer the following number: 409-924-4260

We request that you only call this number for truly urgent matters.

Please note that we have had some issues with our spam filters. If you have emailed us and not gotten a response within 24 hours, please call the above number. Be sure to include your cart id and contact information, so that we may contact you.

Service Level Agreement
Support emails are typically responded to the same day that they're received, if they were sent during normal business hours of 9:00am - 5:00pm Eastern Time, Monday through Friday. Emails sent after normal business hours will be responded to on the following business day, if not sooner. Urgent messages left on our voice mailbox will be listened to on arrival if during normal business hours. Each issue will be assessed individually, prioritized, and addressed as promptly as possible.